FAQ's

How should I submit my artwork?

All artwork should be submitted in 300 dpi at the desired print size. Adobe Photoshop or Illustrator files are optimal but not always necessary. A high-resolution jpg will also work. If the image has multiple colors and you are familiar with color separation, please save each color as a separate layer. If you are unfamiliar with color separation, simply send us what you have and we can let you know what needs to be done in order to make your artwork print-ready. 

What kind of artwork services do you offer?

We offer a wide variety of artwork services from basic color separation to completely original designs. Most artwork submitted will require some basic preparation that we do not charge for, however, if your artwork requires more than 1 hour of our time, we may apply an artwork service charge which will be discussed at the time of submission. Because of the uniqueness of each job, all original designs will be discussed before a quote will be given.

When can I expect my order to be complete?

Most orders can be done in 7-10 business days once your artwork is finalized and we have received payment. One factor that may affect the turnaround time is garment availability. We use several major vendors that we order our blank apparel from but if they are out of stock for whatever reason, your order may take longer. If the quantity of your order exceeds 100 pieces, this may also increase the turn-around time.

Do you guys do rush orders?

Yes, we will accept rush orders as long as you can be prompt with artwork submission and payment. Just let us know by which day and time you need your order and we will let you know if it's possible. Depending on our workload at the time and the intensity of your order, we may charge you a rush order fee. Of course, this amount will be discussed before we will begin your order.

What is your return or exchange policy?

Everything we do is custom-made.  We do not hold any items in stock or inventory.  What you order is what we make.  There are no returns or exchanges for incorrectly sized items.  Please use the measurement charts provided.  If there are any questions regarding sizing, please inquire before purchasing.  If you do not see a measurement chart, please request one.  We are more than happy to get it to you. Generally speaking, we do not offer returns or exchanges as everything is custom-made to your spec. If you do not provide specifications you agree to leave that to our best judgment.  Of course, if you feel that something is incorrect with your order please reach out.  We are not unreasonable and we are human.